Privacy Policy

Green Star Solutions ("we," "us," or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or communicate with us, including via SMS text messaging.

By accessing our website or using our services, you agree to the terms outlined in this Privacy Policy. If you do not agree, please do not use our website or services.

1. Information We Collect

Information You Provide Directly

We collect personal information that you voluntarily provide when you interact with us, including but not limited to:

• Contact information: name, email address, phone number
• Business information: company name, job title, industry
• Communications: messages you send through our contact form, email, or SMS
• Consent records: records of any opt-in consent you provide for SMS messaging or other communications

Information Collected Automatically

When you visit our website, we may automatically collect certain technical information, including:

• IP address and approximate geographic location
• Browser type and version
• Device type and operating system
• Pages visited, time spent on pages, and referring URLs
• Cookies and similar tracking technologies

Information From Third Parties

We may receive information about you from our business clients who engage us to provide lead reactivation services. This information may include your name, phone number, email address, and prior interaction history with the client's business. Our clients are responsible for ensuring they have the appropriate consent or legal basis to share this information with us.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To provide, operate, and maintain our services
• To contact you via SMS, email, or phone regarding your inquiry or our services
• To re-engage leads on behalf of our business clients through AI-powered SMS conversations
• To schedule and book appointments on behalf of our clients
• To respond to your questions, comments, or requests
• To improve our website, services, and customer experience
• To comply with legal obligations and enforce our terms
• To detect, prevent, and address fraud, abuse, or security issues

3. SMS Communications

Green Star Solutions uses SMS text messaging as a core component of our lead reactivation services. The following terms apply to all SMS communications:

• Consent: We only send SMS messages to individuals who have provided prior express consent, or where our client has confirmed that an existing business relationship and appropriate consent exists. Consent to receive SMS messages is not a condition of purchasing any goods or services.
• Message frequency: Message frequency varies depending on the nature of the conversation and follow-up sequence. You may receive multiple messages over the course of days or weeks.
• Message and data rates: Standard message and data rates may apply depending on your mobile carrier and plan. Green Star Solutions is not responsible for any charges incurred from your carrier.
• Opt-out: You may opt out of receiving SMS messages at any time by replying STOP to any message. You will receive a confirmation message and no further SMS messages will be sent unless you re-opt in.
• Help: For assistance, reply HELP to any message or contact us at contact@greenstarsolutions.com.
• Supported carriers: Major U.S. carriers are supported, including AT&T, Verizon, T-Mobile, Sprint, and others. Carrier coverage is not guaranteed.

We do not sell, rent, lease, or share your opted-in phone number or SMS consent information with any third parties for their own marketing purposes. SMS consent data will not be shared with third parties or affiliates for purposes unrelated to the services you have requested or consented to.

4. Data Sharing

We do not sell your personal information. We may share your information only in the following circumstances:

• With our business clients: If you are a lead being re-engaged on behalf of a client, we share relevant interaction data (such as appointment bookings and conversation outcomes) with that client.
• Service providers: We may share information with trusted third-party service providers who assist us in operating our business, such as SMS delivery platforms, CRM systems, hosting providers, and analytics tools. These providers are contractually obligated to protect your information and use it only for the purposes we specify.
• Legal compliance: We may disclose your information if required by law, regulation, legal process, or governmental request, or to protect the rights, property, or safety of Green Star Solutions, our clients, or others.
• Business transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred as part of that transaction. We will notify you of any such change.

5. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Specific retention periods include:

• Contact form submissions: Retained for the duration of active business discussions, plus up to 24 months.
• SMS conversation records: Retained for the duration of the client engagement, plus up to 36 months for compliance purposes.
• Opt-out records: Retained indefinitely to ensure ongoing compliance with your preferences.
• Website analytics data: Retained for up to 26 months.

When personal information is no longer needed, we securely delete or anonymize it in accordance with applicable laws.

6. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, use, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

7. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete information.
• Deletion: Request deletion of your personal information, subject to certain exceptions.
• Opt-out of SMS: Reply STOP to any text message at any time.
• Withdraw consent: Withdraw consent for any processing based on consent at any time.
• Data portability: Request a copy of your data in a structured, commonly used format.

To exercise any of these rights, please contact us at contact@greenstarsolutions.com. We will respond to your request within 30 days.

8. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to improve your browsing experience and analyze website traffic. You can control cookie preferences through your browser settings. Disabling cookies may affect certain features of our website.

9. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third parties. We encourage you to review the privacy policies of any third-party sites you visit.

10. Children's Privacy

Our services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child under 18, we will take steps to delete that information promptly.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will post the updated policy on this page with a revised effective date. We encourage you to review this page periodically.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Green Star Solutions
Email: contact@greenstarsolutions.com